Return Policy
We gladly accept returns on both new and discounted items. You have 14 days from the date you receive your package to initiate a return. Please send all returns to our Bali-based manufacturing address, provided below.
Once we receive and process your return, it may take up to 10 business days for the refund to appear in your account. Refunds will be issued to the same payment method used at the time of purchase.
Return Address:
Espaii Studio Returns
Indonesia, Bali 80116, Denpasar City, 95MR+464, Ubung Kaja, Denpasar Utara.
Please note:
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The package must be sent directly to the address above, as we cannot pick up packages from parcel shops. Returns sent to parcel shops are at your own risk and will be automatically returned based on the carrier's policies.
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If you return a package from outside Indonesia, please include our ABN number: [Your ABN Number].
How to Return:
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All items must be returned in their original, unused condition with all price tags attached and in the original packaging. Items showing signs of use or wear will be valued at 0 EUR and discarded during quality control without compensation.
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Refunds for items returned after the 14-day period or those that show signs of use will be issued at 0 EUR.
Exchanges:
We do not currently offer exchanges for online purchases. If you would like a different size or color, please return the original item and place a new order on our website.
Return Shipping:
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You may choose any shipping company for returns, provided they deliver directly to our address in Bali. Return shipping costs are your responsibility unless stated otherwise.
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The responsibility for the item remains with you until it is delivered to our return address.
For added security, please retain your postal receipt and tracking number until your refund is processed.
For any additional help, please feel free to contact us via info@espaiistudio.com